USPS Liteblue Human Resources

USPS Human Resources.

The United States Postal Service (USPS) is one of the largest employers in the United States, with well over 600,000 employees. This means that the company’s human resources department is responsible for managing employee services for a huge number of people all across the country.

One of the ways this responsibility has been optimised is through the LiteBlue online employee portal, which includes a ‘My HR’ section, serving as the main human resources website. However, there are also some topics where it may be necessary to contact a human resources specialist at the HR Shared Service Center (HRSSC).

Using the US Postal Services HR Website.

The USPS Human Resources website can be found at:

It offers a range of different HR-related services for USPS employees, which are available 24 hours a day, seven days a week. This includes options to update personal information, find information about your career, and access details about your pay and the various employee benefits available to you.

Upon accessing the HR website, you will see the following options:

  • – Change My Address:
  • – Add/Change Beneficiary
  • – Apply for a Job
  • – Learn About EAP
  • – See TSP Return Rates
  • – Learn About Family Leave
  • – Access ePayroll
  • – Access eOPF

With this in mind, if your HR-related needs are covered by these options, the online platform is likely to be the best and most convenient option and you may not need to contact a HR specialist. To gain access to LiteBlue itself, you will require your Employee ID (found on your pay slips) and your self-service password.

What to Contact USPS HR Department For:

If you have a question that falls outside of these areas, it is best to call a HR specialist working at the HR Shared Service Center (HRSSC). In particular, it is recommended to contact the HR team if you have questions or concerns related to the following areas that cannot be addressed via the HR website:

  • – Your Federal Employees Health Benefits
  • – Your Federal Employees Group Life Insurance
  • – Your Flexible Spending Account
  • – Retirement / Separations / Voluntary Early Retirement
  • – The Thrift Saving Plan (TSP)
  • – Civilian and Military Buy Back
  • – Employee Death Benefits
  • – Your Beneficiary Designations
  • – Military Leave
  • – State and Local Tax
  • – Form 50 Processing
  • – Worksheets

However, you should contact your District Local Services, if you have a question about the areas listed below (ask your manager for the local phone numbers.

  • eReassign / Transfers / Reinstatement
  • eCareer
  • Complement Management (Conversion Authorization, Employee Craft Changes, Seniority, Dual Appointments)
  • Service Awards / Recognition
  • Testing / Exams
  • EAS Vacancies / Selection
  • Local Hiring – Transitional Employees (TE), Rural, Postmaster Relief/Leave Replacements (PMR)
  • Equal Employment Opportunity (EEO) / Freedom of Information Act (FOIA) / Congressional Inquiries, Subpoena / Attorney.
  • Reduction In Force (RIF)
  • Pay for Performance (PFP) / Performance Evaluation System (PES) – For EAS employees only

USPS HR Contact Information (HRSSC).

USPS HRSSC Phone Number:

If you do need to contact the HR Shared Service Center (HRSSC), simply call: 1-877-477-3273. You will need to select option 5 when prompted. The line is open from Monday to Friday, between the hours of 7 am ET and 8:30 pm ET.

If you are hearing impaired, you can use the TTD/TYY service instead by calling: 1-866-260-7507.

The USPS PostalEASE phone number is: 1-877-477-3273, choose option 1.

You must Employee Identification Number and USPS PIN available.

USPS HRSCC Mail Address:

If you would prefer to contact the HRSCC via mail in relation to benefits or compensation, the postal mail address is:

HRSSC, Benefits/Compensation, PO Box 970400, Greensboro NC 27497-0400


Similarly, if you would like to contact HRSCC via mail in relation to retirement or separations, the address is:

HRSSC, Retirements/Separations, PO Box 970500, Greensboro, NC 27497-0500

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